Le Petit Patron s commitment to do everything possible to satisfy you, to build a relationship of trust and lasting cordial. Our various customer services are at your disposal and will want to pay attention to all your comments.
And our customer service is available by email from Monday to Friday from 10:00 to 18:00 excluding public holidays at: contact@lepetitpatron.fr or phone 0892 54 34 26 (0.34cts/min).
For your order you acknowledge that you have full legal capacity to enter into this contract of sale you agree to abide by these terms of sale.
Article 1 - APPLICATION OF CONDITIONS
These general conditions of sale apply to all orders placed on the website Lepetitpatron.fr, exclusive property of SARL Le Petit Patron orders.
Lepetitpatron.fr may be occasionally required to modify certain provisions of its Terms of sale, it is also necessary that they be reread before each ordering products on the Site. These changes are effective as they are posted online and can not be applied to previously placed orders. Each order on the Site is governed by the General Conditions applicable to the date of such order. We believe that by confirming your order, you unreservedly accept our general conditions of sale, having read them.
Article 2 – ORDERS
Procedures for placing orders
Orders are placed exclusively on the Internet through Lepetitpatron.fr. Access to the service is ensured permanently subject to periods of service and maintenance, operations update servers and possible exceptional interruptions.
A click on the "Buy" button on a product launch the ordering process. One or more products can be added to the cart. You can always change your order by updating your basket.
After checking references and quantities of the desired products and update your cart, you can confirm your order by selecting the "Buy." Then just provide the information requested and be guided.
No orders addressed to Lepetitpatron.fr by mail or fax will not be considered.
Information provided
You must verify the completeness and compliance information that you provide to us when ordering, especially for the delivery address. We can not be held liable for any typing errors and consequences (eg delays or delivery errors). The costs incurred for the return of the order would be at your expense.
The information and personal information collected for the purposes of distance selling are required (telephone number and email) is essential for processing, delivery orders and the establishment of your invoice. The lack of information will result in cancellation of the order. The customer has a right to access, modify, rectify and delete data concerning him, he can practice before Lepetitpatron.fr.
Client Area
All orders with Lepetitpatron.fr requires the creation of a Customer Area. Access to your customer area is conditioned to identify you using the email address you provided when creating your account as well as personal and confidential password that you have chosen password secret address. Do not share the password in your Customer Area to third parties. Lepetitpatron.fr can not be held responsible for any action taken or via your Customer Area by a third party to whom you have provided your credentials or who had access to your password or your Customer Account as a result of fault or negligence to being accountable.
When placing your order , you must confirm it by the so-called "double- click" technique: that is to say , after selecting the products added to your cart , you must check and possibly correct contents of your basket (ie , including: identification and quantity of selected corresponding prices , terms and shipping products) before committing to accept these terms and thereby confirm the acceptance of your order .
Billing
Each delivery is an invoice. The issue date of the invoice is both the due date of payment by the customer as well as the departure date of the warranty period. Customer's invoice is available directly on the website in the " Order History " section accessible from his account on Lepetitpatron.fr. By entering their email address and password on Lepetitpatron.fr site, the Customer may print the invoice for the order.
Article 3 – PRICE
Our products and prices are valid until they are visible on the site within the limits of available stocks. The products we offer are in compliance with legislation and standards applicable to electrical and electronic security in Europe and France. These products are certified "CE" and thus authorized for marketing in the European Union.
It is possible that the price of a given product fluctuates after posted on the Site. This fluctuation can be realized in the spot as part of a promotional campaign whose duration is limited in time or longer. The selling price per Lepetitpatron.fr and displayed in the course of commercial activities is well below the price generally charged.
Article 4 – PAYMENT
The following payment methods may be proposed by Lepetitpatron.fr:
By credit card through our partner PayPal.
PayPal account: PayPal allows you to pay online without sharing your financial information during the transaction.
For coupons that you obtained when you purchase from shopping sites partner groups : it is possible to use the coupons for the payment of all or part of your order. These vouchers can only be used once.
No payment sent to Le Petit Patron Mail- resolution postage will not be accepted without prior approval of one of our consultants.
The amounts paid in cash to the command corresponding to the entire order and are not a deposit or down payment.
Default
Lepetitpatron.fr reserves the right to refuse to make a delivery or an order from a customer who has not fully paid or a previous order or with whom a payment dispute is being administered.
Secure payments
Payments made on our site are completely secure. Paypal is one of the leading online payment.
Article 5 – DELIVERY
All times announced are calculated in working days. The delivery date is calculated taking into account the time of preparation and shipping which is added the delivery carrier.
The products are delivered to the delivery address you provided during the order process. Lepetitpatron.fr dispatches no control in the DOM-TOM whatever the product.
To follow the progress of the delivery of the order, the customer receives an email when the product is shipped. The terms mentioned on the client space Lepetitpatron.fr are indicative only and shall not be held responsible for the consequences of any delay in delivery.
Non-receipt of a parcel
In case of non receipt of a package within the time specified, the Customer may contact Customer Service to determine the cause of the delay and shall submit to the Client. If necessary, Lepetitpatron.fr an inquiry into the delivery of the product to the carrier. The carrier itself sets the duration of the investigation of loss. A product delivered Coliposte and not delivered to the Client will typically be investigated for a period of 20 days from the initiation of the investigation by Lepetitpatron.fr. The opening of the investigation within 24 working hours following delivery by the Customer Lepetitpatron.fr information of non receipt of the order and the documents necessary for the initiation of this investigation that Lepetitpatron.fr is likely to ask the customer. If during the period of investigation, the product is found, it is delivered to Customer.
If the product is not found at the end of the investigation and only in this condition, Lepetitpatron.fr :
Sends a replacement Product at his own expense if the product is still available.
Refund the price of the Order lost by the Carrier.
Under no circumstances does Lepetitpatron.fr will exchange or refund the product before the expiration of the investigation period and the Customer will not turn thus against Lepetitpatron.fr.
In case of non-delivery of an order or part of order, the Customer has a period of thirty (30) up to the date specified for delivery of the order to notify the Client Service days. At the expiration of this period, no claim by the Customer will be admissible, that is to say, any request for exchange, refund or to claim will be rejected.
Delay in delivery
Delivery times given on the site are for reference only. However, if the delivery deadline would be exceeded more than two weeks and the customer desires, he may request a refund of the original amount of the order plus shipping, and not beyond that amount.
Article 6 - GOD AND RESPONSIBILITY
Lepetitpatron.fr can not be held liable for breach of contract due to force majeure. Lepetitpatron.fr can not be held liable for breach of contract due to any force majeure event beyond the reasonable control of Lepetitpatron.fr including but not limited to disruption or total or partial strike of postal services and transport, communications (network outage , etc. .) , flood, fire, etc. . related Lepetitpatron.fr or its suppliers or subcontractors or due to circumstances caused by reasons of law, regulations or the actions or inactions of any government or other competent authority.
Responsibility Lepetitpatron.fr for damages under this contract, regardless of whether the request for such damages is based on contract , tort, strict liability or otherwise , shall be limited to and in no case exceed the purchase of products, the work or service provided under that contract prices. Lepetitpatron.fr is not liable for any special incidental, consequential damages, punitive or consequential damages, including, without limitation, lost profits or business arising out of or in connection with the losses contract.
Article 7 – RETURN
To process your request, thank you for reminding us your order number and your full contact details. Under the provisions of the Consumer Code remotely, you have to count the delivery of equipment within 7 days to return the ordered product for exchange or refund.
To do this, the returned at your expense and insurance product will always be in its original packaging job, intact, with all accessories, manuals and original documentation. A letter of explanation accompanying AR and an invoice (with copies linked internally to the product packaging) must be sent at the same time the customer Lepetitpatron.fr service.
In the case of a refund, it will be done within one month of receipt of the product. Products returned incomplete, poorly packaged, damaged or soiled will not be accepted.
Article 8 – WARRANTY
The warranty of our products is applicable only on products listed on their card. The warranty period is also indicated on the product page.
Shipments and returns
The return of goods is at your expense and risk. Products returned by carrier without physical or inadequately shielded protection will not qualify for the guarantee, as well as the damaged or soiled. It is your responsibility to ensure and protect or ensure the returned products during transport.
Guaranteed materials
The material should be returned along with the invoice and form support form.
Unsecured equipment
The material should be returned along with the invoice and form support form. A repair estimate will then be proposed. Repair time is about 15 days after acceptance of the quotation. If a package of care and return postage will be charged.
Under the guarantee, faulty equipment may be given to our service
coverage
The warranty does not cover:
Damage, breakdowns, failures or defects due to causes external origin.
Failures related accessories.
Failures resulting from the modification of the construction and original characteristics of the device.
Failures affecting not comply with those parts specified by the manufacturer.
Damage on parts "wear" (batteries, sapphires, diamonds, cell recording heads or reading lamps, batteries, etc...).
The settings accessible to the customer without disassembly.
The cost of commissioning, adjustment, cleaning and non-consecutive trials at a guaranteed damage.
The non-compliance with the manufacturer's instructions and uses for business or commercial purposes.
Repairs and damage to the unit after repair by a repairer other persons authorized by the manufacturer.
Fee for an estimate or not followed by repair costs resulting from failures unrecognized.
Makeshift repairs or temporary and the consequences of possible deterioration resulting damage.
Transportation costs and modification of equipment in a recall by the manufacturer for failure to show.
Damage due to corrosion, a bad connection or a power supply problem.
The postage and packing and small supplies.
Article 9 – LAW
These conditions of online sales are subject to the law of the country of delivery of the product.
Article 10 - DETAILS OF THE COMPANY
Lepetitpatron.fr The site is operated by the following company:
SARL Le Petit Chef in the capital of 10 000 € registered in the Trade Register of Paris under number 752 289 298 and whose registered office is located at:
Le Petit Patron
26 rue de la Chapelle
75018 Paris